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Privacy Policy

Last updated: 03-06-2026

1. Purpose and Scope

Zeptac Technologies (“Zeptac”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, use our platforms and dashboards , deploy our IoT devices, or otherwise interact with our services (collectively, the “Services”).

By using the Services, you consent to the practices described in this Policy. This Policy should be read together with our Terms & Conditions.

1. Scope

This Policy applies to personal data and other information we process in connection with the Services. It applies to visitors of our website, account holders, authorised users, and representatives of our business customers.

2. Information We Collect

We collect the following categories of information:

  • Contact and enquiry data – your name, company name, designation, email address, phone number, and message when you fill in a contact form, request a demo, or reach out to us.
  • Account data – login credentials, user role, and profile details for you and your authorised users.
  • Billing data – billing name, address, GSTIN, and transaction records. Card or bank details are processed by our payment partners and are not stored by us.
  • Device and telemetry data – machine readings, sensor values, configurations, diagnostics, and operational data transmitted from devices connected to the Platform. This data is generally industrial in nature and may include limited identifiers about the deploying organisation.
  • Usage and technical data – IP address, device and browser type, pages visited, timestamps, log files, and similar information collected automatically when you use the Services.
  • Cookies and similar technologies – as described in Section 6.

3. How We Use Information

We use the information we collect to:

  • 3.1 provide, operate, maintain, and improve the Services;
  • 3.2 set up and manage your account and authenticate users;
  • 3.3 process subscriptions, billing, and payments;
  • 3.4 respond to enquiries, provide support, and send service-related communications;
  • 3.5 monitor device performance, generate analytics, alerts, and predictive insights;
  • 3.6 ensure security, prevent fraud, and protect our rights and those of our users;
  • 3.7 comply with legal and regulatory obligations; and
  • 3.8 send marketing communications where you have consented (you may opt out at any time).

4. Legal Basis and Consent

We process personal data on the basis of your consent, the performance of a contract with you, our legitimate business interests, and compliance with applicable law, including the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 and the rules thereunder. You may withdraw consent at any time, subject to legal or contractual restrictions, by contacting us using the details below.

5. How We Share Information

We do not sell your personal data. We may share information with:

  • Service providers and sub-processors who help us host, operate, and support the Services (for example, cloud hosting, communication, and payment providers), under appropriate confidentiality and data-protection commitments;
  • Professional advisors such as auditors, lawyers, and accountants where necessary;
  • Authorities or third parties where required by law, legal process, or to protect rights, safety, and security; and
  • Successors in the event of a merger, acquisition, or sale of assets, subject to this Policy.

6. Cookies and Tracking

Our website uses cookies and similar technologies to enable core functionality, remember preferences, and analyse usage. You can control cookies through your browser settings; disabling some cookies may affect site functionality. Where required, we will request your consent before placing non-essential cookies.

7. Data Storage and International Transfers

Information may be stored and processed in India or in other jurisdictions where we or our service providers operate. Where data is transferred across borders, we take reasonable steps to ensure it is protected in accordance with this Policy and applicable law.

8. Data Security

We implement reasonable technical and organisational measures – including access controls, encryption in transit where appropriate, and an edge-first architecture that limits unnecessary data exposure – to protect information against unauthorised access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this Policy, to comply with legal, accounting, or reporting obligations, and to resolve disputes. Device and telemetry data is retained in accordance with your subscription and configuration. When data is no longer required, we securely delete or anonymise it.

10. Your Rights

Subject to applicable law, you may have the right to:

  • access the personal data we hold about you;
  • request correction of inaccurate or incomplete data;
  • request deletion of your personal data;
  • withdraw consent or object to certain processing;
  • request a copy of your data in a portable format; and
  • lodge a grievance with our Grievance Officer (Section 13).

To exercise these rights, contact us using the details below. We may need to verify your identity before acting on a request.

11. Children’s Privacy

The Services are intended for businesses and are not directed at children under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected such data, we will take steps to delete it.

12. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.

13. Grievance Officer

In accordance with the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023, you may contact our Grievance Officer with any questions, complaints, or requests regarding your personal data:

Grievance Officer

Zeptac Technologies

Office No. 305, Bamandev Arcade, Pisavli,

Kalyan, Maharashtra 421306, India

Email: marketing@zeptac.com

Phone: +91-7776994409

14. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date indicates when the latest changes took effect. Material changes will be communicated by reasonable means. Your continued use of the Services after changes take effect constitutes acceptance of the revised Policy.

15. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Zeptac Technologies

Office No. 305, Bamandev Arcade, Pisavli,Kalyan, Maharashtra 421306, India

Email: marketing@zeptac.com

Phone:+91-7776994409

Website:Phone www.zeptac.com